In an initiative to create a mobile government within the next two years, Dubai eGovernment has developed a mobile application, known as mDubai. The new mobile application, with its ePay gateway, will allow both individual and corporations to pay for over 250 government services online through credit cards and debit cards from 5 participating banks throughout the UAE.
The mobile application will serve as a one-stop shop for government transactions. The UAE has one of the highest number of mobile application users per capita in the world. With a population of approximately 5 million people, the UAE has more than 8 million mobiles. That’s 1.6 phones per person, surpassing both the US and Great Britian. And it is estimated that 90% of those mobile devices are smartphones. With statistics such as these, a move to mobile services will be extremely beneficial.
By providing these government services through electronic channels, Dubai is aiming to ease the lives of people and businesses that interact with them. The ePay system will save time and money, as well as avoiding the inconvenience of having to physically visit a department or bank.
At present, many of the government facilities have been overwhelmed by the queues of customers needing their services. Several years ago, when the government instituted a requirement that all residents must carry an identification card, it became a logistical nightmare. On several occasions, the government had to postpone its deadlines because they could not handle the magnitude of people within the allotted timeframe. In the end, it took nearly two years for the process to be completed.
If the technology had been in place at the time, this process could have been implemented quicker and more efficiently, making it much easier for both parties.
Awards for Innovation
Dubai eGovernment, after receiving two awards for their innovation, showcased its new application and payment gateway at the Mobile Show 2013 in a presentation entitled “Together to ease your life – improving the lives of people and businesses in Dubai through mobile.”
Upon accepting the awards on Dubai eGovernment’s behalf, Sumaia Bin Hammad, director of Communication and Business Development (CBD) was quoted as saying, “At Dubai eGovernment, we seek to offer innovative methods to make it easy for our customers to complete their transactions either online or through their mobile devices, in line with our ‘Customer First’ strategy.”
In addition to its use with the mobile application, the ePay system will also integrate with other methods of online payment, such as PCs and kiosks.
So watch out. Soon waiting in queues for government services will be thing of the past, and with a touch of a button, the accessibility will be 24/7, 365 days of the year.
And You Can Book Luxury Dubai Hotels with the Same Ease
With our easy online booking system, you can experience the same convenient 24/7/365 service. Just a touch of a button and you can book a Dubai Hotel , or one of our many luxury hotels in Dubai. We also carry a wide selection of Dubai apartments which offers spacious comfort and modern amenities.